Live Arrival Guarantee
We take pride in our packing procedures and pack our boxes carefully so the contents are secure, well-protected, and heated or cooled depending upon need. We want your tank to look the best!
In the event an item in your order does not arrive alive, you will receive a credit for that item provided:
1) Just email us with details of any DOA item within 24 hours of delivery (or pick up in the event you selected the “hold for pick up” option) and include a clear and legible photo of the DOA item with your email
2) Once the above terms are met to our satisfaction, we will happily provide you with credit for the item. Said credit will be applied to your next order and must be used within 3 months from the date of your last order.
3) We are not responsible for any losses incurred because no one was available at the designated shipping address to accept the order from UPS. An adult must be present to sign for and receive the order from the UPS driver within the designated window of time for delivery. If you request a hold for pick up on your order at the UPS facility, it is your responsibility to promptly pick up your order. DOA claims on items that were not promptly picked up from any UPS facility will not be honored.